KARNYX

Shipping & Delivery Policy

Last updated: January 21, 2026

1. Introduction

This website is operated by KARNYX (Proprietor: Yash Gupta). This policy clarifies our digital service delivery model.

2. Nature of Services - Digital Only

KARNYX provides 100% DIGITAL SERVICES ONLY.

We do NOT sell, ship, or deliver any physical products, merchandise, or tangible goods. Therefore, traditional shipping and delivery policies do not apply to our platform.

All services are delivered electronically and instantly upon registration or transaction completion.

3. Digital Services We Provide

KARNYX offers the following digital tournament services:

  • Tournament Registration: Instant online registration for esports tournaments
  • Tournament Access: Digital access to compete in skill-based gaming competitions
  • Platform Services: Match-making, bracket management, and result tracking
  • Prize Disbursement: Electronic wallet credits and online prize distribution
  • Account Management: User profiles, stats tracking, and digital notifications

4. "Delivery" of Digital Services

4.1 Tournament Registration Confirmation

  • Delivery Time: Instant (within seconds)
  • Delivery Method: Platform notification + Email confirmation
  • Access: Immediate access to tournament page and details

4.2 Tournament Access

  • Delivery Time: At scheduled tournament start time
  • Delivery Method: Digital room codes, match details, and instructions provided on platform
  • Duration: As per tournament format (typically 1-4 hours)

4.3 Prize Winnings

  • Delivery Time: Within 7 business days after tournament completion
  • Delivery Method: Electronic credit to platform wallet (INR)
  • Withdrawal: Can be transferred to bank account as per withdrawal policy

4.4 Transaction Receipts

  • Delivery Time: Instant after payment
  • Delivery Method: Email + Platform transaction history
  • Format: Digital PDF receipt (available for download)

5. Physical Shipping - Not Applicable

The following shipping-related terms DO NOT APPLY to KARNYX services:

  • ❌ No physical product packaging or handling
  • ❌ No courier or postal delivery services
  • ❌ No shipping addresses required
  • ❌ No shipping fees or delivery charges
  • ❌ No tracking numbers for physical shipments
  • ❌ No international or domestic shipping durations
  • ❌ No damaged goods or lost package scenarios
  • ❌ No customs or import duties

6. Geographic Service Availability

While we don't ship physical products, our digital services are subject to availability:

  • Primary Service Area: India (all states and union territories)
  • Internet Required: Stable internet connection needed to access services
  • Account Verification: Indian mobile number and valid ID may be required for compliance
  • Services delivered instantly regardless of your location within India

7. "Delivery" Issues & Resolution

Since we provide digital services, traditional delivery issues don't occur. However, you may experience:

7.1 Service Access Problems

  • Issue: Cannot access tournament after registration
  • Resolution Time: 30 minutes before tournament start
  • Contact: Support team via email or live chat

7.2 Email Notification Delays

  • Issue: Confirmation emails not received
  • Resolution: Check spam folder; all information available on platform dashboard
  • Email not required - platform access is primary

7.3 Prize Disbursement Delays

  • Standard Time: Within 7 business days
  • Delay Reason: Verification pending or banking holidays
  • Resolution: Contact support if not received after 10 business days

8. Service Disruptions (Force Majeure)

Digital service delivery may be affected by unforeseen circumstances:

  • Server Outages: Technical failures beyond our control
  • Internet Disruptions: ISP issues or network problems
  • Government Actions: Legal restrictions or emergency orders
  • Natural Disasters: Events affecting digital infrastructure

In such cases, tournaments may be rescheduled or cancelled with full refunds as per our Cancellation Policy.

9. Future Physical Products (If Applicable)

Currently Not Offered: KARNYX does not currently sell physical products, merchandise, or collectibles.

Future Plans: If we introduce physical merchandise (e.g., branded apparel, tournament trophies) in the future, we will update this policy with applicable shipping terms, costs, and delivery timelines.

Contact Us

KARNYX (Proprietor: Yash Gupta) - Email: [email protected]